Return Policy

Kibou absolutely stands behind the quality of our products. If you are not pleased with your purchase for any reason, you can email: with Subject: RETURN (date/location of purchase) and we will send you a return label to ship your product back to us.
Kibou bags can be returned for a refund (to the original payment method) for up to 30 days from purchase date.
Kibou bags can be exchanged for up to 60 days from purchase date.
Products must be unworn, in new condition, and in the original dust bag packaging for us to be able to honor a full refund or exchange.
Accessories must be unopened and in new condition to be eligible for return.
NOTE: Return shipping price not included.
Retail Purchase: To initiate a return from a retailer, proof of purchase is required. In order to initiate a return on your retail purchase, please contact
International sales are final.