Have a question?

Super easily! We recommend using a damp washcloth and dishsoap to clean up non-staining soiled spots from the exterior and interior of your Kibou. Try not to submerge your changing pad in water as this can damage the fluff of the foam inside. 

Cleaning up a more intense mess? You can use disinfecting wipes gently over the soiled areas. We recommend not using heavy disinfecting chemicals or harsh abrasive wipes frequently as it can damage the unique properties that protect your vegan leather from day-to-day wear and tear. Be gentle with your kibou when cleaning to get the most life out of your bag.

More more detailed care instructions, visit our Kibou Care Guide page.

A. We recommend placing a stack that remains folded from its original packaging (rather than pulling out and inserting individual wipes). The stack helps to hold in the moisture, and you’re able to pull them out one at a time like you do with your wipes dispenser at home.

B. Ensure that your zipper is always zipped all the way shut.

C. Avoid keeping your Kibou in hot, dry places

D. If you have a moment before you head out, unzip your wipes pocket and check to see that your wipes are still moist. If they have dried out, consider adding a few drops of water to the stack and reinserting them. This way you avoid waste and you’ve rewet the wipes for when you need them next!

This question depends on many factors including type of wipes, manner of inserting them in the pocket, the zipper remaining closed and your geographic location (altitude, humidity and temperature)! Phew, we’re exhausted by that answer too.

The short answer is from ~3 days to over a week, depending on all of the above.

With a belt that extends from 33”-48”, Kibou fits waist sizes XS-XL. Being size inclusive matters to us, and we offer a FREE BELT EXTENDER if your waist or cross-body measurements are greater than 49”.

By adding the belt extender, the belt measurements increase to 60"-66".

See this size chart from our friends at Universal Standard to help guide you in determining fit.

Belt extenders are available in our Accessories shop HERE. Select the color of belt you need and add It to your cart for $0.

**Note: if you do not see the color you are purchasing, the extender is SOLD OUT. In order to get an extender, you will need to select from the available colors that match the Kibou you are purchasing. **

By adding the belt extender, the belt measurements increase to 60"-66".

See this size chart from our friends at Universal Standard to help guide you in determining fit.

Please do not hesitate to reach out to us at info@kiboubag.com with any quality issues or concerns. If you can send photos or a video of the issue, this is always helpful in expediting the process of finding you a solution.

Great question! This depends on the size of your diapers and your bottle or other core items you’re hoping to bring along. Are you a wallet person? If so, that may take up some valuable real estate in the main pocket.

In general, you will always have your wipes pocket available for wipes, and the built-in, detachable changing pad (unless you’re no longer using one), your keys, and space for cash, cards and your phone in the front. 

The main pocket can fit 1-2 diapers of any size, car/house keys, a couple of snacks OR a baby bottle and a small diaper cream or hand sanitizer. If you’ll only need 1 diaper or you aren’t using a bottle, there is space for sunscreen or bug spray, a small toy, and extra masks or a spare pair outfit change for your little one.

Remove your changing pad, and you’ll have extra space in the main pocket and in the back flap--a great spot to stash your Bou-Boo Bag or passports when traveling!

Wondering about your phone? The front pocket can fit all standard size iPhones (including 15 and 15 Pro), Google Pixel (including 8 and 8 Pro) and Samsung Galaxy (including S24). The iPhone Pro Max models fit easily in the main compartment but depending on the model and case size, it may not fit in the front pocket.

Of course, with a phone, the case also makes a difference with the fit, so be sure to measure your phone case if you want to ensure it will fit in our front pocket ( 7.5”W x 3.3”H x ~1”D). Check out these phone cases to find a sturdy model that will fit easily and protect your phone.

YES! Of course, not all bottles are shaped the same or hold the same amount of milk, so this is somewhat dependent on your bottle. That said, Kibou isn’t designed to hold everything, just a small number of essentials; so if you require space for a bottle, you’ll likely need to limit yourself to one diaper or hold off on other snacks or ointments.

Customers report using: Dr Browns, Como Tomo, PopYum, EvenFlo, and ThinkBaby (without the side handles) among others. 

Kibou is designed in Brooklyn and ethically manufactured in Guangdong, China.

Yes! Kibou is California Prop 65 compliant. In other words, it adheres to the highest safety standards for safe levels/exclusion of harmful or toxic chemicals.you need them next!

Kibou bags can be exchanged or returned for a refund (to the original payment method) for up to 30 days from purchase date. Accessories must be unopened and in new condition to be eligible for return. All products must be unworn, in new condition, and in the original dust bag packaging (for Kibous) for us to be able to honor a full refund or exchange. NOTE: Return shipping price not included and international sales are final.

When items are in stock, orders are shipped within 2 business days of placing your order and typically arrive between 4-7 business days after your order is placed. If you'd like a faster shipping option, expedited shipping is available, see expedited shipping FAQ. If you have pre-ordered an out-of-stock item, the timing to fulfill your order entirely depends on shipping and processing times for inventory. We always have the most up-to-date inventory information on any sold out product page.

Yes! Depending on your location within the US, an expedited order placed by 5 PM EST typically arrives within 2 business days of when your order is placed. Whenever available we ship expedited orders via UPS Second Day Air. Questions? Email info@kiboubag.com.